Resources
Frequently Asked Questions
Find quick answers about ordering, shipping, returns, payment methods, and customer support.
Ordering
Orders, confirmations, and changes
For same-day shipping, MBS recommend placing your order before 7:30 PM EST, provided all items in your order are in stock. Orders placed after this time will be processed for shipping on the next business day. You're always welcome to place your order at any time!
For more details about shipping schedules, cutoff times, and delivery options, please visit our Shipping Information page.
For more details about shipping schedules, cutoff times, and delivery options, please visit our Shipping Information page.
Yes. All orders placed online or by phone receive an email confirmation and a shipping confirmation with your tracking number.
Make sure to check your spam folder. Automated emails come from sales@mbs-standoffs.com.
Contact us within 30 minutes of placing the order to cancel or make changes.
- Phone: (813) 938-6025
- Email: sales@mbs-standoffs.com
Typically 10-15 business days, depending on the product. The lead time begins after the purchase has been completed.
We have 4 warehouse locations across the US. Store pickup is available if you are located near any of them:
- Tampa, FL - Main office (5046 W Linebaugh Ave)
- Las Vegas, NV
- Chicago, IL
- Denver, CO
Yes. Contact us by phone at (813) 938-6025 or email sales@mbs-standoffs.com to request special packaging for your order.
Shipping & Tracking
Carriers, tracking, and taxes
We ship via FedEx, UPS, USPS, and DHL. Shipping charges are calculated directly by the carriers and we do not mark them up.
Want to use your own shipping account? There is a $5 handling fee, then you pay your carrier's rate directly.
You can find your tracking number in your shipping confirmation email or track your shipment directly from the "Your Orders" section of your account on our website.
Need assistance? Call us at (813) 938-6025 with your order number, or email us at sales@mbs-standoffs.com, and our team will be happy to help you locate your shipment.
Need assistance? Call us at (813) 938-6025 with your order number, or email us at sales@mbs-standoffs.com, and our team will be happy to help you locate your shipment.
Yes, we ship internationally. International orders must be placed by phone or email, not through the website.
- Phone: (813) 938-6025
- Email: sales@mbs-standoffs.com
All international orders ship via DHL and must be paid by wire transfer. We also accept third-party carriers if you provide shipping details. A full quote will be sent to you by email.
Sales tax is applied to orders shipped to U.S. states and jurisdictions where required by law. The applicable tax may include State, County, City, and Special District taxes, depending on the shipping destination.
Exceptions:
- Arizona: Shipping charges are exempt from sales tax. Applicable taxes on purchased products still apply.
- B2B Programs: Eligible business customers may qualify for sales tax exemptions, subject to applicable regulations and valid exemption documentation.
Tax rates and regulations vary by location. For specific information about the taxes applicable to your order, please consult your local or state tax authority.
Exceptions:
- Arizona: Shipping charges are exempt from sales tax. Applicable taxes on purchased products still apply.
- B2B Programs: Eligible business customers may qualify for sales tax exemptions, subject to applicable regulations and valid exemption documentation.
Tax rates and regulations vary by location. For specific information about the taxes applicable to your order, please consult your local or state tax authority.
Have a resale certificate? Email your resale certificate to sales@mbs-standoffs.com or call us at (813) 938-6025 for assistance.
All resale certificates are subject to review and approval before any sales tax exemption can be applied to your account. Once approved, we will update your account accordingly.
All resale certificates are subject to review and approval before any sales tax exemption can be applied to your account. Once approved, we will update your account accordingly.
Returns & Refunds
Return windows and privacy
We take pride in our products and stand behind them 100%. If you need to return an item, please note the following:
- Any problems must be reported within 48 hours of receiving the product.
- Original shipping costs are non-refundable (ground, expedited, or freight).
- The customer is responsible for return shipping costs unless the issue was caused by MBS.
- An RMA number must be present on the return box. It will be emailed to you by our returns specialist.
- All returns are subject to a 20%-50% restocking fee, waived if the fault is on MBS.
Items returned damaged are not eligible for credit. If items arrive back without original packaging or are damaged due to improper packing, MBS reserves the right to deny the return or apply a 50% restocking fee.
Absolutely not. MBS SignSupply is committed to protecting your personal information and privacy. No information will be sold or shared with any third party outside of what is required to fulfill your order. MBS SignSupply is fully compliant with all required information security standards.
Payment & Security
Cards, transfers, and checkout security
We accept all major credit cards and more:
- Credit cards: Visa, MasterCard, Discover, American Express
- Other: Checks, e-Checks, PayPal, Wire Transfers, COD
Wire transfers and COD payments are subject to an additional fee.
Yes. Online credit card purchases are processed through Authorize.net, one of the most secure internet payment processors available. They are a third-party vendor and we never have access to your card information.
We recommend clearing your cookies and using a secure internet connection when placing your order, as we cannot control what happens between your system and ours during processing.
Need more help?
Our team is happy to help
Call, email, or contact us online for help with products, orders, shipping, or
installation questions.